Werkstudent (m/w/d) IT Service Management / ServiceNow
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Über Heraeus
Displays faltbar machen? Herzen mit Mikro-Teilchen beim Schlagen helfen? Oder Edelmetallen neues Leben einhauchen? Als globale Technologiegruppe in Familienbesitz unterstützen wir unsere Kunden dabei, stets einen Schritt voraus zu sein. Ob Produktion, Forschung, Vertrieb oder Administration – wir lieben es, die unsichtbare Kraft hinter Innovationen zu sein. In den Bereichen Metals & Recycling, Healthcare, Semiconductor & Electronics und Industrials liefern wir Qualität auf Weltklasseniveau. Als eines der Top-10-Familienunternehmen in Deutschland beschäftigen wir rund 15.200 Mitarbeitende in 40 Ländern.
Das können Sie bewegen:
- Als Werkstudent (m/w/d) IT Service Management unterstützen Sie interne ITSM Prozessmanager / Product Owner bei ihrer täglichen Arbeit und in Projekten
- Mitarbeit in einem engagierten Team mit modernen Tools und Technologien
- Mitarbeit bei der Analyse und Optimierung von Prozessen im Configuration Management (CMDB) und Request Management, zudem unterstützen Sie im Bereich FinOps.
- Erfassung, Aktualisierung und Pflege von IT-Assets und Konfigurationsdaten
- Erstellung von Reports und Auswertungen aus der CMDB
- Unterstützung bei der Qualitätssicherung der Daten und Durchführung von Datenbereinigungen und Dokumentation
- Zusammenarbeit mit verschiedenen IT-Teams (z. B. Service Management, Infrastruktur, ServiceNow Plattform Team)
Das bringen Sie mit:
- Bachelor- oder Masterstudium in einem Studiengang mit IT-Bezug (z. B. Informatik, Wirtschaftsinformatik)
- Grundkenntnisse in IT-Infrastruktur und IT-Service-Management (ITIL von Vorteil)
- Erfahrungen mit der Enterprise Plattform „ServiceNow“ sind wünschenswert, aber nicht zwingend erforderlich
- Sicherer Umgang mit MS Office, insbesondere Excel und PowerPoint
- Analytisches Denken und strukturierte Arbeitsweise
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift
- Teamfähigkeit und Kommunikationsstärke
- Eine gültige Studienbescheinigung über den gesamten Einsatzzeitraum
Worauf Sie sich bei Heraeus freuen können:
- Attraktive Vergütung - ein Gehalt orientiert an dem aktuell gültigen Tarifvertrag der chemischen Industrie
- Hybrides Arbeiten - Ein teilweise mobiles Arbeiten ist bei uns möglich
- Flexible Arbeitszeiten - nach Absprache während des Semesters (max. 20 Stunden/Woche), in der vorlesungsfreien Zeit, nach Absprache, auch Vollzeit.
- Spannende Einblicke - das Sammeln erster Berufserfahrung (fachlich, methodisch und persönlich)
- Weiterbildung - Kostenloser Zugang zu digitalen Lernangeboten
ReqID: 58652
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What we do
Our expertise revolves around materials.
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What drives us
Innovations are part of our DNA.
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Who we are
Our actions have been aimed at future generations since 1660.
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Our Stories
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Careers at Heraeus: Great reasons to start your job
Discover your career opportunities at Heraeus. Learn why Heraeus is a secure and attractive employer for starting your career.
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Work experience? Yes!
The Heraeus team wants to move forward. So do you. Discover our job opportunities!
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Career entry? Yes!
You’re looking forward to the future. So are we. Start your journey with us!
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Frequently asked questions
How do I apply for a job at Heraeus? Who can I contact with questions? We answer your frequently asked questions.
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What Drives Our Work
What is it like to work at Heraeus? Who could answer that better than our employees?
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