Inside Sales Cust. Svc.

Date: May 14, 2022

Location: Buford - Georgia, US, 30518

Company: Heraeus

Inside Sales Cust. Svc.
Location Buford - Georgia
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a market-leading, family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 14,800 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.


The primary responsibilities of this position are to provide service and support for Heraeus Quartz North America by performing the following key duties:

  • Satisfies and anticipates our customers’ needs through prompt response, friendly service, and support that often exceeds expectations.
  • Acts as the liaison between our customers as well as internal departments by managing customer inquiries, sales order activities and coordinating claims and issues.


The following challenges await you:

  • Handles order processing from lead to order fulfillment in cooperation with internal teams or directly with customer also including claim management.
  • Demonstrated ability to provide exceptional service, making every customer interaction a priority.
  • Master data maintenance of our customers and materials in SAP and other administrative activities in the area of customer service.
  • Maintain highest standards for order accuracy, order fulfillment, and order confirmation.
  • Responds with urgency, tact, and authenticity to customer calls, emails, and inquiries.
  • Ensure coordination and continuity with warehouse, following up on all orders placed to ensure proper and timely fulfillment and delivery.  Follows standard operations procedures/protocols.
  • Responds to customer service requests such as pricing inquiries, product availability, inventory levels, order completion, tracking shipments, order history, or any other customer concern.
  • Serves as business partner and helps coordinate activities with other related functions to ensure urgency with regards to customer complaints.
  • Supports logistic processes to secure on-time and in full delivery including all concerning requests and tasks (specifically inquiries, orders, shipments).


Your Profile:

  • High School diploma
  • Certificate/degree from college/university or technical school a plus
  • 3-5 years of Customer Service experience
  • SAP experience preferred
  • Excellent communication skills – oral, written, interpersonal
  • Strong Customer Service orientation

Nearest Major Market: Alpharetta
Nearest Secondary Market: Atlanta