IT Support Specialist

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Date: Apr 20, 2024

Location: Chandler - Arizona, US, 85226

Company: Heraeus

IT Support Specialist
Location Chandler - Arizona
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and globally leading family-owned technology company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 17,200 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.


Your Role and Responsibilities: 

  • Daily review of system backups for local site and operating servers and network equipment (review and documentation).
  • Assist Network administrators with troubleshooting of Network Connectivity, Server and VOIP issues and maintaining correct Active Directory entries for desktops.
  • Support of Office Suite, Outlook email applications on the desktop and other company endorsed desktop and mobile applications. 
  • First level support for all non SAP applications.
  • Resolution of hardware and software problems related to the desktop and mobile devices.
  • Maintain incident and service tickets.  Preference is with Service Now.
  • Maintain Configuration Items (CI) in Computer Management Database (CMDB).
  • Support production and office peripherals as needed.
  • Maintenance and update of IoT device documentation relative to network components and login information
  • Maintenance of IoT and office device connections to the correct VLANs and networks.
  • Adherence to Code of Conduct.


What is Required for this Role:

  • Technical School Diploma or Associates Degree in IT Administration or IT Technology. 
  • Bachelors Degree Preferred. 
  • 1 to 3 years of practical experience. 
  • Technical certifications are preferred.
  • Travel requirements up to 10% of time.


Nearest Major Market: Phoenix

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