Key Account Coordinator

Key Account Coordinator

Location Chandler - Arizona

Permanent  

Full Time

 

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and globally leading family-owned technology company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,200 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

 

 

The primary responsibility of this position is to actively and successfully support the end-to-end product design, manufacture and commercial processes; managing customer requirements and specifications, daily coordination with customer and liaising with the relevant departments to provide technical and commercial support to the Sales Account Manager and other business functions.

The following challenges await you:

• Able to work in both production and office setting on a full-time basis.
• Managing action plans with internal stakeholders to support customer requests and activities.
• Actively prepare and participate in customer calls by creating presentations, providing necessary information, and methodically documenting meeting notes and actions items.
• Increasing knowledge of products and manufacturing processes to support the organization (Sales / Customer Service / Product management / Quality).
• Developing customer relationships to strengthen customer engagement on a commercial and technical level.
• Engaging in project related activity with internal colleagues relating to product specifications, production yield, engineering projects, quality assurance, statistical data collection and assessment.
• Acting as a direct liaison between the plant and the customer for topics related to production status and critical customer information.
• Data gathering activities to support customer requirements.

Your Profile:

• Bachelor’s Degree or higher in Engineering, Material Science, Ceramics or Semiconductor Processing or a demonstratable equivalent experience in the semiconductor industry.
• Strong communication skills and experience working with demanding customers is important.
• Must be reliable working within business hours on site and able to adapt working schedule to customer escalations when necessary.
• Experience with engineering drawings and manufacturing processes.
• Strong working knowledge of Microsoft Office programs.
• Following strict safety protocols and proper use of PPE.
• Excellent organizational skills and able to coordinate multiple team members and activities.

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

 

 

Keywords: customer service