Customer Service Manager

Customer Service Manager

Location Conshohocken - Pennsylvania

Permanent  

Full Time

 

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and a family-owned global technology group where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,400 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

 

 

The following challenges await you: 

• Provide leadership and guidance to the Customer Service Department. Manage the departmental budget.
• Communicate externally to customers and internally to accounting, purchasing, production, quality control, shipping, jarring, and engineering as needed.
• Confer with customers by telephone or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders as needed.
• Understand and manage the variable pricing of precious metals and follow Heraeus guidelines regarding precious metal pricing. Oversee price maintenance of customer specific pricing (deviations and standard price), upon product/sales manager feedback.
• Fully understand the OTC process in SAP, including all necessary SAP transactions.
• Fully understand the eCommerce platform, customer set up steps and to be able to troubleshoot eShop errors that arise.
• Follow and support ISO and IATF procedures and participate in all audits pertaining to the OTC procedures.
• Own and manage customer purchasing portals and EDI programs.

Your Profile:

We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:

• A minimum of a Bachelor’s Degree and eight to ten years of experience in a customer service or inventory control role supporting a manufacturing environment is required.  Minimum 5 years of management experience is required. 
• Interpersonal skills and the ability to communicate in a professional manner are required. 
• Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.
• Computer proficiency in an ERP system as well as MS Outlook, MS Word and MS Excel is required. 
• Knowledge of ISO standards is helpful.
• This position will have limited travel required to support internal projects, training, and sales meetings.

Heraeus Precious Metals North America Conshohocken, LLC, is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

 

 

Keywords: customer service