Customer Service Rep

Date: Oct 7, 2021

Location: Conshohocken - Pennsylvania, US, 19428

Company: Heraeus

Customer Service Rep
Location Conshohocken - Pennsylvania
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 14,800 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.



As an employer, we offer open space - For Designers. For Forward Thinkers. For Doers. Innovation has been the secret of our sustained business success for 165 years, and you can have the opportunity to apply your knowledge to help us write that next chapter of success.

The following challenges await you:

  • The primary responsibility of this position is to be the main point of contact with customers and to be the voice of the customer to the variety of internal departments transferring information in response to inquiries about products, services and issues.
  • Confer with customers by telephone, fax or email to provide information about products and services, shipping dates or delays and also to take, enter or update orders. Keep records of customer interactions and transactions, recording details of inquiries and comments, as well as actions taken. Review and audit orders daily to verify information as requested by customer.
  • Support requests from sales team, as communicated via CRM, email to phone for customers. Route orders to R&D to departments for filling and follow up on orders to ensure delivery by specified dates. Confer with planning, quality control or logistics to expedite or trace missing or delayed shipments.
  • Use tools within MDG and SAP to fully set up business partners for use within order system.
  • Issue quotes on available products and process PO’s once received. Understand and apply the correct order type. Determine and communicate the appropriate components of product pricing as allowed. Compute price, discount and gather other data related to final invoice.
  • Receive customer material complaints, records basic complaint information and transmits it to the Quality Assurance for investigation.
  • Handles confidential information with care.



We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Your profile:

  • A minimum of a High School Diploma or equivalent and two years of experience in a customer service or quality control role is required.  Customer service experience supporting a manufacturing environment is preferred.  A Bachelors Degree in a business or technical discipline is preferred. The equivalent combination of education and experience will be considered. 
  • Interpersonal skills and the ability to communicate in a professional manner are required. 
  • Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required. 
  • Computer proficiency in MS Outlook, MS Word and MS Excel is required. 
  • Knowledge of ISO standards is helpful.

Nearest Major Market: Philadelphia