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Manager, Product Mgt & Customer Service

Date: Aug 13, 2019

Location: Conshohocken - Pennsylvania, US, 19428

Company: Heraeus

Manager, Product Mgt & Customer Service
Location Conshohocken - Pennsylvania
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of nearly 15,000 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.



Your Role and Responsibilities:

  • Achieve budgeted sales revenue and agreed upon prices at responsible accounts. Responsible for the sales forecast and accuracy at the responsible accounts.
  • Actively contributes to new and existing account strategy definition and review. Manages customer program requirements, market definition and planning, program introduction, launch and fulfillment.
  • Generates customer specific business and marketing plans as well as program requirement documents in accordance with Company systems and standards.
  • Searches for new clients who will benefit from company products or services
  • Travels to visit existing and potential customers; develops key presentations that strongly represent group’s program offering, future roadmap and Company selling strategies.
  • Interfaces with customer to communicate corporate strengths and core capabilities. 
  • Develops and grows long-term relationships with customers
  • Manages and interprets customer requirements - speaking with clients to understand, anticipate, meet and exceed their needs
  • Develop and drive a credible and productive long-term relation at various levels and disciplines, in order to maximizing the value (top- and bottom-line) of the short & long term business with the account for Heraeus.
  • Report and document activity and identified opportunities via MS Dynamics CRM.  The metrics for success will be a blend of both quantitative and qualitative opportunities entering and progressing through the sales pipeline.
  • Supports product management team with pricing model analysis, product positioning, market and competitive analysis, and feature comparisons for all products
  • Negotiate/generate agreement with each account, coordinate and drive Account, and Heraeus promotion.
  • Attend and participate in technical conferences, trade shows, and educational courses to remain current in the field as it relates to competitors as well as existing and future technologies.
  • Conduct market research, target identification, information assembly, strategic message development, and tactical delivery of prospecting campaigns..
  • Provide an accurate sales forecast of the responsible accounts.
  • Report of market intelligence, competitive intelligence, forecasts, sales plans on an account level. Constantly analyze the competitive landscape and prepare reports and analysis about competitors’ activities.
  • Constantly evaluate market situation, industry trends, and competitive environment in relationship to the company’s strategy.  Regularly update management on these items.
  • Maintain close contact to key personnel at existing and potential new customers.  This may involve heavy travel within the United States.
  • Work with the Regional Business Manager for the Region, Distributors and the Inside Sales teams, providing all information necessary to keep their records on the client up to date.
  • Communicates with customers face-to-face, by phone, and via email.
  • Establishes target dates and coordinates internal activities to ensure that qualification approval will be obtained from the customer.
  • Partners with other business functions including Finance, Product Management, Process Engineering, Innovation, Production, Inside Sales and Customer Service to develop and define the key elements of the optimum customer experience, leverage current processes and drive improvements, and identify critical success factors  needed for improving the efficiency and effectiveness of business processes.
  • Plans, organizes, and directs the activities required for the successful implementation and integration of customer product/projects/enablers within the organization.
  • Coordinates internal development efforts to ensure new program offerings meet market and customer requirements and time-to-market parameters.
  • Partners with all other business functions to define and execute against key elements for delivering the optimum customer experience.  Acts as project leader in situations requiring coordinated activity across organization lines to eliminate barriers to product delivery. 
  • Develops and prepares internal/external presentations, reports and analytics to support the organization’s communication network and strategy, both domestically and internationally
  • Responsible for actively driving and managing the entire sales process (prospecting to shipments) by researching, evaluating, developing and managing the technological and commercial aspects of the precious metal and/or silver electrical contacts market.
  • Responsible for identifying and/or communicating technical and commercial issues to assure complete customer satisfaction through all stages of the sales process including fulfillment.


What is required for this role:

  • A minimum of a Bachelor's Degree in Engineering and 2 or more years of technical sales experience required.  

  • Ability to provide engineering and/or technical support. Intermediate level proficiency is required in standard office software such as spreadsheet, word processor, relational database, CRM and presentations.

  • Proven analytical, presentation and communication skills and the ability to identify customer needs and communicate them to constituents.

  • Candidate must have strong leadership, negotiation, communication, and project management skills.

  • A key factor for success is the ability to influence colleagues who do not report to you in order to deliver best in class customer service experience throughout the sales process. 


Nearest Major Market: Philadelphia