Customer Service Representative

Date: Feb 4, 2021

Location: Dayton – Ohio, US, 45377

Company: Heraeus

Customer Service Representative
Location Dayton – Ohio
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of approximately 14,900 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.




As an employer, we offer open space - For Designers. For Forward Thinkers. For Doers. Innovation has been the secret of our sustained business success for 165 years, and you can have the opportunity to apply your knowledge to help us write that next chapter of success.


Here are just a few of the things you will get to do:



  • The primary responsibility of this position is to be the main point of contact with customers and to be the voice of the customer to the variety of internal departments transferring information in response to inquiries about products, services and issues. 
  • Confer with customers and offsite colleagues by telephone, virtual audio format or email to provide information about products and services, shipping dates or delays and also to receive, enter or update orders.
  • Create quotes, sales order, and other supporting documentation in ERP, and enters the information into the Open Order List.
  • Determine and communicate the appropriate components of product pricing as allowed. Maintain pricing conditions in SAP
  • Compute price, discount and gather other data related to final invoice.
  • Monitor shipments to ensure that goods arrive on time and resolve problems related to undelivered goods or other shipment errors.
  • Receives customer material complaints, records basic complaint information and transmits it to the Quality Manager for investigation.




We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Some of the traits and qualifications the ideal candidate would possess include:


  • A minimum of a High School Diploma or equivalent and two years of experience in a customer service role is required.  Customer service experience supporting a manufacturing environment is preferred.  A Bachelors Degree in a business or technical discipline is preferred.
  •  skills and the ability to communicate in a professional manner are required.  Organizational skills, teamwork skills, the ability to multi-task, and the ability to solve problems are required.  Computer proficiency in MS Outlook, MS Word and MS Excel is required.  Knowledge of ISO standards is helpful.

Nearest Major Market: Dayton
Nearest Secondary Market: Cincinnati