Customer Service

Customer Service

Location Gaithersburg - Maryland

Permanent  

Part Time

 

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and globally leading family-owned technology company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,200 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

 

 

Your Role and Responsibilities:

• Act as first line of contact for incoming phone calls and route as appropriate to the Heraeus Noblelight team.
• Assist in creating and disseminating basic quotes for inquiries with accurate pricing.
• Locate answers to customer questions in an efficient manner.
• Process orders received via online store.
• Generate POs for customers as needed.
• Monitor incoming mailbox and respond to inquiries in written format via email.
• Conduct basic administrative functions around the office to support Heraeus Noblelight employees.
• Other essential administrative and customer service-related duties as assigned.

What is Required for this Role:

• Associate’s degree or equivalent experience.
• Minimum 2 years of experience in manufacturing industry.
• Minimum 3 years of experience in customer service.
• Inside sales experience preferred.
• Experience in ERP SAP preferred.
• Strong written and verbal communication skills.
• Effective collaboration abilities.

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

 

 

Keywords: customer service, SAP, Purchase orders