Date: Jul 15, 2021

Location: Gaithersburg - Maryland, US, 20878

Company: Heraeus

Location Gaithersburg - Maryland
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 14,800 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.


Your Role and Responsibilities:

  • Repairs and performs preventive maintenance on industrial equipment.

       •    Troubleshoots and handles difficult customer problems via telephone, email and customer site.

       •    Reviews warranty issues.

       •    Provides repair quotations to customers on request.

       •    Maintains records and documentation for customers in his/her assigned coverage area.

       •    Maintains local field office and inventory.

       •    Completes all assigned paper work (repair and field service reports, etc.).

       •    Assists with training coworkers.

       •    Provides back-up support to other field locations, possibly overseas.

       •    Develops and maintains a high level of customer satisfaction


What is required for this role:

  • AA degree with two years experience in field service; or H.S. diploma with five years related experience.

       •    Demonstrated electrical/mechanical aptitude.

       •    Ability to plan and organize.

       •    Ability to work without direct supervision.

       •    Excellent customer relation skills.

       •    Ability to lift heavy equipment.

       •    Ability to distinguish colors on electronic components.

Nearest Major Market: Washington DC