Technical Service Representative

Date: Nov 23, 2022

Location: Gaithersburg - Maryland, US, 20878

Company: Heraeus

Technical Service Representative
Heraeus Noblelight
Location Gaithersburg - Maryland
Full Time

Your role and responsibilities:



Performs preventative and demand maintenance on industrial equipment, developing system maintenance techniques and expertise.  The work will be carried out at the Heraeus Service center in Gaithersburg, Maryland


•    Installs and performs preventative and demand maintenance on electromechnical production equipment for the Heraeus Noblelight business line. 
•    Troubleshoots and handles customer problems via telephone
•    Review warranty issues on customer equipment
•    Completes all assigned paperwork
•    Provides repair quotations paperwork for customer owned equipment
•    Maintains records and documentation
•    Follow inventory management requirements
•    Manages assigned projects from inception to completion
•    Assisting Custom Engineering with various assigned projects
•    Assisting with Electric IR with various assigned projects
•    Develops and maintains a high level of customer satisfaction


Required Qualifications:


•    BS degree in engineering or related area; or high school graduate with at least 5 years industry experience
•    Demonstrates mechanical and technical aptitude
•    Good planning, organizational and communication skills
•    Able to work with direct supervision
•    Excellent customer relation skills
•    Able to lift at least 75 lbs
•    Ability to retain knowledge and learn more Heraeus products
•    Able to distinguish colors on electrical components

Nearest Major Market: Washington DC