Digital Customer Experience Manager (m/f/d)

Date: Jan 16, 2023

Location: Hanau, HE, DE, 63450

Company: Heraeus

Digital Customer Experience Manager (m/f/d)
Location Hanau
Full Time


About Heraeus

Solutions from Heraeus provide faster internet, rid water of germs, and keep hearts beating in time. As a leading international family-owned technology group, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of environment, electronics, health, and industrial applications. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 16,200 employees in 40 countries.


The following challenges await you:

  • As Digital Customer Experience Manager (m/f/d) you will support our business units in driving customer-centric digital transformation.
  • Through your proactive support of our business units, you will contribute significantly to the optimization and further development of the customer experience in an end-to-end approach.
  • You will develop customer-centric concepts, implement them in interdisciplinary teams and optimize digital customer touchpoints along all digital customer interactions.
  • You create analyses and collect customer insights in order to identify optimization potentials according to user-oriented and business aspects, to substantiate hypotheses and to derive recommendations for action.
  • You identify relevant IT solutions in the customer experience environment, develop customized solutions with our IT partners and implement them together.


Your profile:

  • Successfully completed university degree in business administration or equivalent qualification
  • Several years of experience in the areas of digital transformation, customer experience and customer journey design, implementation of digital initiatives
  • Experience from a strategy consultancy, digital agency or similar
  • Solid know-how in the areas of digital marketing, CRM, UX and e-commerce as well as very good project management and stakeholder management skills
  • Experience in web analytics based on Google Analytics and data visualization tools (e.g. Qlik) is an advantage
  • Knowledge of statistical analysis (including predictive modeling, forecasting) would be desirable


What we offer:
Strong salary package - attractive basic salary plus variable profit-sharing (up to 150% target achievement possible) and support for private pension plan
Modern working time arrangements - time sovereignty without time recording, focus on results-oriented work 
Regular time off - 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between years), special leave for special occasions, life phase account for paid time off (e.g. sabbatical, earlier retirement)
Additional benefits - subsidized public transport, discounts in many (online) stores, company medical service with comprehensive preventive medical check-ups, sports facilities and employee canteen with freshly prepared meals every day