Digital Customer Experience Manager (m/f/d)

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Date: Apr 9, 2024

Location: Hanau, DE

Company: Heraeus

Digital Customer Experience Manager (m/f/d)

Location Hanau

Permanent

Full Time

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About our Corporate Consulting Team

As Corporate Consulting and Digitalization team at Heraeus, we know the challenges today's global manufacturing and service companies face. We work on key topics that are highly relevant for the performance of the Heraeus Group and thus create real added value side by side with our colleagues in the Operating Companies. We have deep expertise in Supply Chain Excellence (e.g., Operations, Lean Six Sigma) and Commercial Excellence (e.g., Marketing and Sales). We drive digital innovation in our Operating Companies in many different areas, such as Digital Customer Experience (e.g., eCommerce, Web, CRM, Customer Analytics), IoT (e.g., Machine Connectivity, Robotics, Automation, Metrology) and Data Science (e.g., AI, Data Engineering, Optimization). In our Consulting team, we are always in close contact with each other. Openness and trust create room for personal and professional development. GROW with us and let’s get EXCELLENT together. More information about our Corporate Consulting team can be found at www.heraeus-consulting.com/careers.

The following challenges await you:

As Digital Customer Experience Excellence Manager (m/f/d), you will support our business units in driving forward the customer-centric digital transformation.
Your focus will be on innovative solutions along all Heraeus digital customer touchpoints. Together with our diverse teams of business and IT experts, you will develop customer-centric concepts, implement them in interdisciplinary teams and optimize digital customer touchpoints along all digital customer interactions.
You will create analyses and collect customer insights to identify optimization potential from a user-oriented and business perspective, prove hypotheses and derive recommendations for action.
You identify relevant IT solutions in the customer experience environment, develop customized solutions with our IT partners and implement them together.
Through your proactive support of our business units, you will make a significant contribution to the optimization and further development of the customer experience in an end-to-end approach.

Your profile:

Successfully completed university studies in the business or technical/economic field (e.g. business administration or business informatics) or a comparable qualification
Experience in the design and implementation of innovative solutions in the areas of marketing, sales or customer service using user-centered methods (e.g. personas, customer journeys)
Interest in using data to improve the customer experience across all customer touchpoints, e.g. through lead management or intelligent recommendations
Very good project and stakeholder management skills
Sound know-how in the areas of digital marketing, CRM, UX and e-commerce desirable
Confident appearance with very good communication skills in German and English, assertiveness and a high degree of independence

What you can look forward to at our Consulting Unit:

Empowerment & Career Development - value-adding projects including multiple insights, high visibility and a cross-functional network enabling a future transition into a management or leadership role within the Heraeus Group
Top projects with high impact - You will always work on key topics that are highly relevant for the performance of the Heraeus Group and thus create real added value side by side with our colleagues in the business units.
Strong salary package - attractive basic salary, performance-related components & profit-sharing) and support for private pension plan
Hybrid working and regular time off - a combination of remote and on site working, 30 days annual leave plus up to 6 additional days off (company closures on bridge days and between years), special leave for special occasions, life phase account for paid time off (e.g. sabbatical, earlier retirement)
Additional benefits - on site- subsidized public transport, company medical service with comprehensive vaccinations and preventive medical check-ups, sport offers at our Heraeus Balance Point, delicious and healthy dishes in our canteen and social counseling to foster and ensure mental health

Apply now »