Digital Customer Experience Manager (m/f/d)

Date: Jan 2, 2021

Location: Hanau, HE, DE, 63450

Company: Heraeus

Digital Customer Experience Manager (m/f/d)
Location Hanau
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of approximately 14,900 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.


Your role and responsibilities:

  • By proactively supporting the business units, you can make a significant contribution to optimize and enhance the customer experience in an end-to-end approach.
  • You will develop customer-centric concepts and implement them in interdisciplinary teams and optimize digital customer touchpoints along all digital customer interactions.
  • You will create analyses and collect customer insights in order to identify optimization potential according to user-oriented and business management perspectives, to prove hypotheses and develop recommendations for action.
  • You identify relevant IT solutions in the customer experience environment and develop customized solutions with our IT partners.


What is required for this role:

  • Successfully graduated in business administration or an equal qualification
  • Multiple years of experience in the areas of customer experience and customer journey design
  • Experience in Web Analytics based on Google Analytics
  • Knowledge in the field of statistical analysis (e.g. predictive modeling, forecasting) would be desirable
  • Skills in data visualization tools (e.g. Qlik) are beneficial
  • Very good project management and stakeholder management skills
  • Profound know-how in the areas of marketing, CRM and e-commerce