OTC Global Key User (m/f/d)

Date: Jul 17, 2021

Location: Hanau, HE, DE, 63450

Company: Heraeus

OTC Global Key User (m/f/d)
Location Hanau
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of approximately 14,900 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.


Your role and responsibilities:

  • Coordinate OTC processes across GBU sites, identify & evaluate improvements.
  • Align processes on GBU and Heraeus strategy, communicate changes, automation analyze.
  • Collect and provide improvements within OTC stream across GBU sites, test new processes.
  • Coordinates regular knowledge transfer and key user communication within his process responsibility, exchange best practices.
  • Lead HET e-Commerce project and cooperate with HIT team.
  • Train key user and support colleagues, explain SAP process.


What is required for this role:

  • Excellent English skills in speaking and writing
  • Good knowledge of MS Office and SAP and Incoterms
  • 5 years of experience in customers service or related area
  • Experience in IT projects as business representative
  • Deep operative OTC process know-how
  • Knowledge on process design
  • Experience of inter-company process and Precious Metal handling