Customer Service Representative

Customer Service Representative

Location Hartland - Wisconsin

Permanent  

Full Time

 

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and a family-owned global technology group where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,400 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

 

 

Your role and responsibilities

• Job Summary – As Customer Service Representative, you will coordinate daily activities among outside sales, internal departments and all customer accounts. Maintain all facets of the customer orders in SAP.
• Provide support to all regional sales personnel and representatives.
• Maintain a professional demeanor with all customers.
• Review and ensure the accuracy of all order acceptances and invoices for contract standards. Fax, e-mail, mail and telephone communications (e.g. invoices, order acknowledgements, etc.)
• Coordinate and manage all activities with freight companies, including international customs brokers, (e.g. delivery schedules as needed, proof of deliveries, billing, etc.) and same day shipments.  
• Update and maintain a business profile for all customers.
• Coordinate activities regarding the instrument leasing program.
• Coordinate proposals and questions for current, new and potential customers.
• Code freight invoices with respective number and coordinate chargebacks within CS team.

What required for this role

• Excellent professional demeanor, a service-first attitude, and product/service expertise in Electronics, Instrumentation and the Steel or Foundry industries.
• Can speak clearly, is well-spoken, and can communicate concisely and thoroughly.
• Able to exercise discretion.
• Can resolve technical problems.
• 5 years of experience in a technical customer service center role (NOT A CALL CENTER) (or 2-year administrative degree and 1-2 years of experience) AND phone-based business to business CS experience (NOT IN RETAIL).
• Can explain technical services to the end customer.
• Proficient with Windows, Excel, Word, Outlook, and PowerPoint; Experience with SAP or other ERP software applications.
• Experience with international shipments including working with customs brokers.
• Ability to speak French as a second language preferred.

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

 

 

Keywords: customer service