Global Commercial CRM Manager (m/f/d)

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Date: Jul 9, 2024

Location: Kleinostheim, DE

Company: Heraeus

[title]
Global Commercial CRM Manager (m/f/d)
Location Kleinostheim
Permanent 
Full Time

 

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality.


About Heraeus Conamic

We are one of the leading materials specialists for the production and processing of high-purity quartz glass and other high-grade materials such as ceramics and novel composites. Our innovative products enable the production of state-of-the-art semiconductor chips or medical lasers for minimally invasive surgical procedures through flexible optical fibers. As a global player with over 1,400 employees, we have sites in the USA, UK, Germany, China and Korea. Our ambition is to become a leader on the topic of sustainability in our energy-intensive industry.

 

The following challenges await you:

  • You act as the responsible and accountable Lead for all HERAEUS Conamic Commercial CRM ecosystem projects, with specific focus on related People, Processes, Systems and Business Intelligence.
  • You act as the strategic interface between the CRM Users and their managers, defining the to-be-situation, define and execute a change management plan across all CRM stakeholders to and ultimately improving process- and data quality.
  • You define CRM Key User skills, establish and maintain a CRM Key User community, including regular touchpoints to share news and gather feedback, while establishing a shared resource site (TEAMS or similar), etc. and deliver training.
  • You define and manage the CRM governance process, including the end-to-end enhancement request process (identify, document, evaluate, approve, develop, test, train) and User support.
  • You define standard operational procedure (SOP) to enforce high level of data quality.
  • You define, compile, and disseminate system usage data and suggest areas of improvement in terms of data quality and usage KPIs, while contributing to incentive plan decisions
  • You define the prprimary and secondary KPIs for each CRM role, including possible visualisation options via a suitable BI tool.

 

Your Profile:

  • Minimum of ten years' experience in commercial environment (e.g., sales, CRM, commercial excellence...)
  • Effective communication skills in German, English (fluent) and ability to work effectively across different teams
  • Proficiency in commercial software (SAP, CRM)
  • Strong customer orientation and an analytical Mindset
  • Experience in an international commercial environment (EU, US, Asia) and the ability for international travel (20%)

 

Your Benefits:

  • Making things happen - exciting tasks that impact the entire organization 
  • Shaping the future - solving the critical issues of tomorrow 
  • Open space - come up with fresh ideas, take ownership and grow with the scope of your work 
  • Attractive compensation - in addition to the good remuneration package, there are rich social benefits of a responsible family business 
  • And much more - mobile working, open-space office, 30 days vacation 

 

 

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