Trade Support Specialist

Date: Sep 28, 2021

Location: New York - New York, US, 10022

Company: Heraeus

Trade Support Specialist
Location New York - New York
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 14,800 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.



As an employer, we offer open space - For Designers. For Forward Thinkers. For Doers. Innovation has been the secret of our sustained business success for 165 years, and you can have the opportunity to apply your knowledge to help us write that next chapter of success.

The following challenges await you:

  • The primary responsibility of this position is to provide support for the processing of metals trades. This position is also responsible for delivering a high level of customer service to internal and external customers. Develop network of contacts in other GBUs that can be helpful in the sale of trading products.
  • Support Traders in their day-to-day operations: reconciling inputs, tracking SAP Reports and troubleshooting trade breaks. Assist traders in the management of the precious metals inventory to confirm no debit or excess balances in pool accounts
  • Take over responsibility as the local product owner for the myHeraeus.com electronic trading platform. Manage the myHeraeus.com parameters to keep the prices current. This includes understanding new customer requirements, specifying them in detail, implementing and testing them together with the global Heraeus IT team. Overseeing & supporting the customer onboarding process on myHeraeus.com to help increase customer usage. Take over responsibility for any upcoming new digitalization initiatives (e.g. linking customer’s trading systems to Heraeus’ trading systems)
  • Primary interface between Operations / Finance and the Trading Desk for day to day requests.
  • Assist with the following SAP inputs and functions: Buy Backs, amendments to Flexible Forwards, Fixing Tickets, amending trades to new Value Dates etc. Update of auction and closing prices in SAP, circulate Daily Settlement Prices PDF and confirm bookmarks with traders. Perform the daily reconciliation of the Gross Margin Report with Trading Blotters. Prepare trading blotters for the next trading day and be responsible for filing old blotters. Input monthly fixing tickets and reconcile with operations master spreadsheet. Prepare monthly analysis of trades that tracks client activity. Administer the shared email inbox including assigning and filing mails.
  • Works to achieve assigned personal and company-wide goals. Handles and/or assists with other duties and special projects, as assigned.
  • Handle confidential information with care.


We are looking for people who are not just open to new ideas, but want to bring fresh thinking, energy and a creative perspective to their work. Your profile:

  • A minimum of a Bachelor’s Degree in Accounting, Finance or related field of study. Previous internship experience is preferred.
  • Exposure to an ERP system such as SAP as well as a web-based platform (Hybris, Magento, Shopware) is a plus. 
  • Demonstrate a high level of professionalism, organizational skills, and an attention to detail; exhibit a high level of motivation and initiative.  Strong time management skills are required.
  • Proficiency in MS Office including advanced MS Excel experience is required. Knowledge of regulatory standards is preferred. 

Nearest Major Market: Manhattan
Nearest Secondary Market: New York City