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Trade Support Specialist

Date: Jan 14, 2022

Location: New York - New York, US, 10022

Company: Heraeus

The primary responsibility of this position is to provide support for the processing of metals trades. This position is also responsible for delivering a high level of customer service to internal and external customers.

· Assists traders in day-to-day operations by processing trades, using SAP.

· Arranges safe and prompt physical shipments of high-value company inventory.

· Advises traders on best shipment practices and alerts traders and customers of metal arrival schedules.

· Assists customers regarding shipments, confirmations, and payments; confirms trades.

· Creates pool account transfers.

· Reconciles pool/lease accounts and confirmations with customers and affiliated companies.

· Reconciles daily future trades. Matches daily future positions based on broker’s statement and monthly reconciliation of open and closed futures

· Maintains daily fixing, future, and spot prices in the system.

· Maintains monthly contracts in system in coordination with traders.

· Maintains metal specifications, certificates of conformance, etc., and matches same with customer requirements.

· Assists Supervisor with daily cash requirements.

· Complies with insurance and customs requirements.

· Coordinate shipment schedules with suppliers & customers. Send out weekly shipment alert report.

· Check and approve invoices received from Vendors.

· Understand the process of customs clearance. Update and maintain customs reconciliation file.

· Check and validate daily margin requirements with brokers.

· Works on behalf of the operations managers in case of absence.

· Works to achieve assigned personal and company-wide goals.

· Handles and/or assists with other duties and special projects, as assigned.

· Adherence to Code of Conduct as applicable to job function: CoC Guideline No. 1: Guideline for the Procurement of Products and Services, No. 2: Guideline for the Prevention of Bribery in Commercial Transactions, No. 3: Guideline for the Acceptance of Precious Metals and No. 4: Guideline for the Prevention of Money Laundering and Participation in Criminal Acts


Nearest Major Market: Manhattan
Nearest Secondary Market: New York City