Customer Support Representative

Date: Jul 16, 2021

Location: St. Paul – Minnesota, US, 55127

Company: Heraeus

Customer Support Representative
Location St. Paul – Minnesota
Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work, while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development and support you need to be successful now and in the future. If you want a career without limits with a market-leading family-owned, global company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 14,800 employees are bringing forward new ideas and solutions that are impacting and transforming everything from healthcare to renewable energy to e-mobility to high-tech and telecommunications.


The primary responsibility of this position is to identify customer needs and provide internal support to cultivate and maintain strong customer relationships with the intent to achieve a great customer experience.  


This position will be located in White Bear Lake, Minnesota.


Your Role and Responsibilities:

  • Follows established procedures when interacting with customers, providing prompt response to their request.
  • Knowledgeable on typical topics of questions, including order status, product information, account status, and product and service pricing. 
  • Understands customer requests and translates that information clearly and concisely.
  • Develops a strong working relationship with customers and co-workers that will benefit all stakeholders
  • Prepares quotes, margin reviews, forecasts, invoices and RMA’s
  • Provides and documents customer feedback to the organization
  • Owns accountability for customer experience and internal goals
  • May participate on occasion in customer meetings 


What is Required for this Role:

  • High School diploma, with 2+ years’ experience in a related industry 
  • High degree of accuracy, flexibility in fast paced environment 
  • Critical thinking and problem-solving skills and a customer focus 
  • SAP knowledge preferred 
  • Basic skills in systems like Microsoft office, word, excel, PowerPoint and Outlook 
  • Some experience applying problem-solving skills to achieve customer requirements 
  • Excellent in communication skills, both verbal and written 
  • Some experience in a regulated manufacturing environment 
  • Continual attention to detail while completing multiple tasks at a time 

Nearest Major Market: Minneapolis