Technical Sales Engineer

Technical Sales Engineer

Location Wartburg – Tennessee

Permanent  

Full Time

 

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and globally leading family-owned technology company where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,200 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

 

 

The primary responsibility of this position is to perform assigned fine sampling and in-process activities, according to Wartburg SOP and industry standards.To successfully work alongside production management, customer service and onsite customer representatives to produce quality results.

Your Role & Responsibilities:

• Maintain a positive working relationship with key customer contacts to understand origin of material
• Liaise and assist Customers by providing information and know-how needed to accurately complete material profile questionnaires and Safety Data Sheets
• Provide in-depth technical knowledge and application support to the applicable Wartburg departments by:
• Evaluating incoming material
• Verifying correctness of labels on incoming material
• Classifying incoming material for storage
• Classify incoming material for processing
• Determine processing recipes
• Spot check / educate on PPE VS Material Labeling on shopfloor
• Ensure EHS labeling requirements VS inhouse PPE matches
• Classify outgoing material for shipment
• SAP EHS Data + production data entry/checks
• Liaise and assist the Sales department by evaluating feasibility of potential new material streams
• Perform remote and on-site troubleshooting and technical support.
• Assemble and lead project teams.
• Other ad hoc tasks as assigned based on business needs.
• Adherence to Code of Conduct as applicable to job function:  CoC Guideline No. 1:  Guideline for the Procurement of Products and Services, No. 2:  Guideline for the Prevention of Bribery in Commercial Transactions,  No. 4:  Guideline for the Prevention of Money Laundering and Participation in Criminal Acts.

What is required for this role:

• Unwavering commitment to Safety, People First, Quality, Continuous Improvement, Diversity, Equity and Inclusion efforts. 
• Positive and frequent communications especially during adverse situations
• High energy and robust work ethic
• Influential leadership skills that inspire and motivate others
• Strong customer focus and takes ownership of internal challenges
• Dedication to employee engagement, development and empowerment 
• Well-organized and self-directed team player that can successfully lead teams
• An articulate individual who can relate to people at all levels of an organization 
• Experience working with international colleagues and/or customers as well as a comfort level reporting in a matrix organization
• Trustworthy, willing to share information as appropriate and serve as a mentor
• Strong presentation and interpersonal skills
• Verbal and written communication skills
• Critical thinking and analytical skills
• Strong business and financial acumen
• Flexible to work long hours as required
• Up to 15% travel required including extended customer visits up to one month.

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

 

 

Keywords: Metallurgical, Engineer, Production Support, Manufacturing, Program Management