Field Sales Service Engineer (Detroit)

Date: May 5, 2023

Location: remote – N/A, US, 48210

Company: Heraeus

Field Sales Service Engineer (Detroit)
Location remote – N/A
Full Time


About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of environment, electronics, health, and industrial applications. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 16,200 employees in 40 countries.

About our Consulting Team

As corporate consulting team at Heraeus, we know the challenges today's global manufacturing and service companies face. We work together closely and passionately with our colleagues in the business units on a wide range of business-relevant topics: From commercial, operational and supply chain excellence to digitalization of all functional areas. For this, we have deep expertise in IIoT, Industry 4.0, Robotics, Data Science and Customer Experience. To our internal and external customers, we offer content expertise, lead transformational projects and challenge the status quo.


Location: Remote/Road Warrior in the Detroit, MI area


Position Summary: The incumbent will work remotely, out of a home office that is located within the Detroit area. By establishing personal rapport with potential and actual customers, the Field Sales Service Engineer will provide highly visible customer support and technical insight while promoting our products and services to steel mill customers.


Your Role and Responsibilities

  • Provide direct sales and technical services to customers.
  • With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
  • Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
  • Seek sales opportunities while ensuring customer satisfaction.
  • Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
  • Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
  • Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
  • Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.
  • Actively participate in industry shows/meetings.

What is Required for the Role

  • Must be authorized to work in the US without requiring sponsorship now or in the future.
  • Minimum of an associate degree or technical degree in the following areas of study: metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields.
  • Previous experience in a foundry, molten metal processing facility or other industrial environment highly desired.
  • Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
  • Basic electrical and mechanical knowledge required, pneumatics experience a plus.
  • Must possess strong troubleshooting and analytical skills.
  • Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
  • Strong interpersonal and communication skills, oral and written, required.
  • Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints.
  • Strong computer and mobile device skills; experience with PC based systems.
  • Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work.
  • Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses, for the term of employment.

What’s in it for you?

  • Challenging work
  • Stable Company
  • Comprehensive benefits
  • Base Salary
  • Bonus
  • Company Car with Company paid Fuel & Maintenance program
  • iPhone
  • Laptop
  • Safety Equipment
  • Opportunity for advancement

Nearest Major Market: Detroit