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Field Service Technician (Toledo, OH)

Date: Feb 22, 2021

Location: remote – N/A, US, 43604

Company: Heraeus

[title]
Sales Service Technician (Toledo)
Heraeus Electro-Nite
Location remote – N/A
Permanent  
Full Time
 
 

Incumbent will serve as a road warrior and occasionally work out of home office near Toledo, OH or up to 30 minutes South of Toledo.  Incumbent will provide regular onsite service and support to steel mill customers in a specified region (OH, MI, IN).  Support and service would include routine as well as urgent visits to customer sites to ensure that Heraeus Electro Nite equipment and products are in working order and that there is no interruption to the customer's production schedule due to instrument/sensor related issues.

 

Responsibilities:

Support and ultimately revenue growth in the greater OH, MI, IN area.
Perform service calls which includes heavy interaction with electricians and steel mill management. 
Provide routine service and maintenance on Heraeus Electro Nite equipment, such as sensors, poles, instruments and related systems. 
Collect data and prepare required reports to the customer
Inventory management

 

Qualifications:

A degree in electronics, industrial controls or related discipline preferred.

Previous experience as a repair technician and or a combination of education and experience desired.
Candidate must have a strong mechanical aptitude, desire to learn and customer-centric mindset.
Candidate must be personable and be capable of handling situations with the customer professionally and confidently.

Willingness to go out on service calls during traditional business hours and or nontraditional business hours such as evenings or weekends.
Daily and some overnight travel will be primarily concentrated in the Detroit, Middletown area. However, there is an expectation that some travel outside the immediate region may be required.
Ability to pass a drug screen, background check and must possess valid drivers license.


Nearest Major Market: Toledo