Sales Service Engineer (Detroit area)

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Date: Nov 3, 2023

Location: remote – N/A, US, 48209

Company: Heraeus

Sales Service Engineer - Detroit
Heraeus Electro-Nite
Location remote – N/A
Full Time

Position Summary: Daily road warrior.  The incumbent will work remotely, out of a home office that is located within the Detroit area. By establishing personal rapport with potential and actual customers, the Field Sales Service Engineer will provide highly visible customer support and technical insight while promoting Heraeus Electro Nite products and services to steel mill customers.


Your Role and Responsibilities

  • Provide direct sales and technical services to customers.
  • With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
  • Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
  • Seek sales opportunities while ensuring customer satisfaction.
  • Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
  • Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
  • Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
  • Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.
  • Actively participate in industry shows/meetings.


What is Required for the Role

  • Must be authorized to work in the US without requiring sponsorship now or in the future.
  • Minimum of an associate degree or technical degree in the following areas of study: metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields, or a combination of education and work experience.
  • Previous experience in a foundry, molten metal processing facility or other industrial environment highly desired.
  • Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
  • Basic electrical and mechanical knowledge required, pneumatics experience a plus.
  • Must possess strong troubleshooting and analytical skills.
  • Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
  • Strong interpersonal and communication skills, oral and written, required.
  • Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints.
  • Strong computer and mobile device skills; experience with PC based systems.
  • Must be willing to be a road warrior driving daily to/from customers and occassional overnight travel. Must be available for emergency on call work outside of normal business hours.
  • Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses, for the term of employment.

Nearest Major Market: Detroit

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