Sales Service Engineer (Foundry)

Sales Service Engineer (Foundry)

Permanent  

 

 

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 16,400 people across 40 countries, all dedicated to shaping the future of technology and industry. 

 

 

The Sales Service Engineer will work remotely, out of a home office within the position’s responsible territory which includes WI, IL, MN and IA. By establishing personal rapport with potential and actual customers, the Field Sales Service Engineer will provide highly visible customer support and technical insight while promoting our products and services to foundry customers.

Your Role and Responsibilities:

• Provide technical services and sales to foundry customers.
• With a hands-on approach, the incumbent will respond to customer calls, plan and conduct installations and trials at customer sites for the introduction of new and/or improved products.
• Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods. 
• Seek sales opportunities while ensuring customer satisfaction.
• Provide feedback to design teams as the end user representative, communicating deficiencies, desired updates, and configuration change requests of product.
• Evaluate, track, and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
• Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
• Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.
• Serve as back up to distributor representatives.
• Actively participate in industry shows/meetings.

What is Required for the Role:

• Minimum of an associate degree or technical degree in the following areas of study: metallurgy, material science, engineering, instrumentation, industrial maintenance, or related technical fields.
• Previous experience in a foundry or other molten metal processing facility desired.
• Previous technical sales experience in an industrial environment and with an innate passion for customer satisfaction and sales highly desired.
• Basic electrical and mechanical knowledge along with pneumatics experience.
• Must possess strong troubleshooting and analytical skills.
• Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
• Strong interpersonal and communication skills, oral and written, required.
• Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints.
• Strong computer and mobile device skills; experience with PC based systems.
• Must be able to work out of a home office in WI, IL, MN or IA. Relocation assistance is NOT available.
• Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work.
• Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses, for the term of employment.
• Must be authorized to work in the US without requiring sponsorship now or in the future.