Sales Service Engineer

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Date: Oct 23, 2024

Location: remote – N/A, US, 46383

Company: Heraeus

Sales Service Engineer

Location remote – N/A

Permanent

Full Time

Imagine a job where you will have the opportunity to do exciting and challenging work while collaborating with extraordinary colleagues. A company that invests in you and your career, providing the training, mentoring, development, and support you need to be successful now and in the future. If you want a career without limits with a broadly diversified and a family-owned global technology group where you can make an impact, then imagine an opportunity at Heraeus. Every day, our worldwide team of around 16,400 employees brings forward new ideas and solutions that are impacting and transforming everything from healthcare and renewable energy to e-mobility, high-tech, and telecommunications.

Provide direct sales and technical services to customers.
With a hands-on approach, the incumbent will respond to customer calls, plan and conduct trials at customer sites for the introduction of new and/or improved products.
Deliver training to the end user and respond to all customer calls in a timely manner in which he or she may need to provide on-site trouble shooting assistance and work to develop or improve upon existing products, systems, and methods.
Seek sales opportunities while ensuring customer satisfaction.
Provide feedback to design teams as the end user representative; communicating deficiencies, desired updates, and configuration change requests of product.
Evaluate, track and maintain effective inventory levels at all customer sites, where access to inventory is permitted by the customer.
Coordinate with Customer Service Representatives to ensure customers Purchase Orders are correct and submitted on a timely basis.
Monitor on a routine basis the financial health of all customers (including: projected product utilization, account aging, etc.) by monitoring the central computer customer data-base trend analysis.
Actively participate in industry shows/meetings.
Must be authorized to work in the US without requiring sponsorship now or in the future.
Minimum of an associate degree or technical degree in the following areas of study: metallurgy, material science, engineering, instrumentation, industrial maintenance, HVAC or related technical fields.
Previous experience in a foundry, molten metal processing facility or other industrial environment highly desired.
Previous technical sales experience in an industrial environment and with an innate passion for sales highly desired.
Basic electrical and mechanical knowledge required, pneumatics experience a plus.
Must possess strong troubleshooting and analytical skills.
Must possess strong technical understanding, product knowledge and know how to sell to customer needs.
Strong interpersonal and communication skills, oral and written, required.
Must possess Customer Service fundamentals - the ability to effectively deal with customer complaints.
Strong computer and mobile device skills; experience with PC based systems.
Must be willing to be a road warrior and travel overnight 50-60% of the time (2-3 days per week) and be available for emergency on call work.
Must have a valid driver’s license, good driving record, qualified to obtain a credit card for expenses, for the term of employment

Diversity is at the core of our Vision, Mission, and Values. Heraeus is committed to an inclusive workforce that fully represents many different cultures, backgrounds and viewpoints. We can provide you with the opportunity - and Open Space - where your ideas and career can grow and advance. A career with Heraeus offers attractive compensation, top-notch benefits, and an ideal environment that supports your professional development.

In case of any questions, our HR team is available at hrdirect-americas@heraeus.com. You can also find more information at www.heraeus.com/careersusa.

Keywords: sales

Nearest Major Market: Gary
Nearest Secondary Market: Chicago

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