Sales Service Technician

Sales Service Technician

Permanent

About Heraeus Electro-Nite

How do steel makers save energy and become more sustainable? How do foundries become more efficient and optimize their processes? Heraeus Electro-Nite (HEN) provides solutions for the molten metal industry. We lead the market with our innovations since the 1950s. As a global company with 25 locations and approximately 4,000 employees worldwide, we are committed to the sustainable growth of our teams and sites.  
Heraeus Electro-Nite, headquartered in Houthalen (Belgium), is part of the Heraeus Group. The Technology Group delivers world-class quality in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, Heraeus employs around 16,400 employees in 40 countries.  

Sales Service Technician (i.e. Field Service Technician)

Territory includes Cleveland, Middletown, OH, and Detroit MI

Work Location: Remote working out of home office in OH

Heraeus Electro Nite Co., LLC, is the world leader for sensor and instrumentation for analysis of molten steel. We are looking for a Sales Service Technician who is a self-starter, able to work unsupervised and able to travel 75-100% by driving and occasionally by flying.  The Sales Service Technician must reside in OH and travel to and work on site at our steel mill customers in Cleveland, Middletown and Detroit with some occasional visits to PA

Incumbent will provide regular hands on, onsite service and support to steel mill customers. Support and service include routine as well as urgent visits to customer sites to ensure that Heraeus Electro Nite equipment and products are in working order and no interruption to the customer's production schedule occur due to instrument/sensor related issues. Incumbent will also ensure inventory levels are adequate for planned usage.

Your Role and Responsibilities:

• Provide onsite service and support to customers including routine as well as urgent visits to customer sites to ensure that Heraeus Electro Nite's (HEN) equipment and products are in working order and that there is no interruption to the customer’s production schedule due to instrument/sensor related issues.
• Troubleshoot, repair, calibrate, and conduct trials.
• Evaluate, track and record inventory levels at customer sites.
• Build poles and conduct preventative maintenance on all HEN equipment in the field.  

What is Required for this Role:

• Minimum of an associate degree in electronics, electrical, industrial maintenance, instrumentation, or related industrial field desired.
• Previous experience in steel mills, iron foundry or other molten metals processing facilities desired, alternatively, experience in heavy industrial environment ok.
• Basic electrical and mechanical knowledge along with pneumatics experience a must.

• Ability to work out of a home office located in the Cleveland OH area.
• Ability and willingness to travel domestically 75-100% (daily and overnight).

• Incumbent must be willing to work in a hot and cold industrial environment & adhere to strict safety policies, wear Personal Protective Equipment (PPE) and have the ability to occasionally lift and or move up to 50lbs.
• Willingness to respond, on occasion, to customer emergencies during off hours or weekends.
• Ability to follow directions and is ok with repetition/repetitious work.
• Valid driver’s license a must.
• Must be authorized to work in the US without requiring sponsorship now or in the future.
• Favorable background check and drug screening required.

Working at Heraeus Electro Nite employees enjoy the following benefits:

• Competitive base salary
• Annual Bonus
• Company Vehicle
• Paid Time Off
• Excellent benefit package including medical, dental, vision, life, disability insurance, etc.
• 401(k) with company match
• Tuition assistance
• Parental Leave
• Professional Development and Advancement Opportunities