Senior Salesforce & Business Analyst

Senior Salesforce & Business Analyst

White Bear Lake, MN 

About Heraeus

Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? As a family-owned global technology group we help our customers to always being one step ahead.

About Heraeus Medevio

Heraeus Medevio combines medical technology expertise with collaborative partnerships. Together with medical device manufacturers, we develop and implement solutions for defined applications. As part of the Heraeus Group, we support the professional development of our employees and offer opportunities for career development, depending on the role, location and operational conditions.

To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.

Position Summary

Reporting to the Senior Director Sales Operations, the Senior SalesForce & Business Analyst drives efficient global planning and reporting processes at Heraeus Medevio. A key responsibility in this context is managing the Medevio CRM system (SalesForce including selected add-on software). This includes defining its data architecture, monitoring and automating functionality, providing user training, ensuring data integrity, and supporting system reporting. The Senior SalseForce & Business Analyst also serves as a key member in global sales-driven enhancement projects.

This is a hybrid position that can be based out of either the Fridley or White Bear Lake, MN locations, and may require the ability to move between both sites as needed.

What You’ll Do Every Day:

• Overall responsibility for the SalesForce model architecture, data and reporting logic as well as for its governance. This includes definition and management of the system interfaces (e.g. to Snowflake) to ensure overall data integrity and data availability.
  • Responsible for defining and implementing the global SalesForce roadmap.
  • Provides input for the global customer data roadmap to ensure overall data integrity and data availability for the Sales and Marketing processes.
• Responsible for the technical management of configuration, functionality, and end-user support of the SalesForce platform. This involves working with corporate IT as well as with SalesForce consultants as needed to trouble shoot and to implement solutions.
  • Responsible for configuring and maintaining custom objects, record types, fields, page layouts, formulas, data validation rules, triggers, custom workflows, approval processes, installed packages, etc.
  • Responsible for managing and supporting the integration of applications connected to SalesForce.com, e.g. Azure Single Sign On, Conga Composer, Conga Grid, Outlook.
• Maintains user roles and profiles, security settings, access settings, etc., and managing organization wide defaults (User Profiles, Role Hierarchy, Sharing Rules and Security).
  • This includes ensuring corporate IT requirements regarding a GBU-managed application are met.
• Drives data integrity and continuous enhancement of the system and the underlying.
  • Responsible for creating training materials and conducting trainings.
  • Responsible for engagement with stakeholders to analyze requirements, propose solutions that leverage Anaplan/SalesForce functionality, and leading projects to implement those.
• Leads or participates in projects for enhancements related to sales process improvements, data architecture, analytical tools, system upgrades and user experience initiatives.
  • Architects and implements custom reports to support sales reporting and key business decisions.
  • Works with the Customer Support team to map and analyze complex processes to identify improvement opportunities.
  • Together with the Global OTC key-user, is responsible for local SAP application testing, driving local SAP master data corrections, data integrity and workflow improvements.
  • Leverages data-science and digital tools to improve system inputs and outputs.
• Other duties may be assigned as required.

What We’re Looking For:

• Bachelor degree in Business Analytics, Finance, Economics or other data-driven discipline required.
• Minimum 5 years of relevant experience in conducting quantitative analysis and custom reports.
• Minimum 5 years of relevant experience using and customizing CRM systems, preferably SalesForce.
• Experience with ERP systems, SAP preferred.
• Ability to distill complex data and information into clear insights for senior leadership.
• Highly detail-oriented, process-minded, and focused on problem solving.
• Ability to move between both Minnesota locations, as needed.

Medevio is committed to providing competitive total compensation and benefits packages. The expected hiring range for this position is between $100,000.00 and $135,000.00 based upon a full-time schedule. This is a good faith estimate on the applicable range. Base salaries are determined by taking a variety of factors in account, including, but not limited to, candidate qualifications, geographic locations, market conditions and internal equity. This position is bonus eligible, with a target bonus of 10%. Our total compensation package includes eligibility for comprehensive medical, dental, and vision coverage, a 401(k) plan with company match, education reimbursement, paid parental leave and paid time off.