Product Application Technician

Product Application Technician

Permanent

About Heraeus Electro-Nite

How do steel makers save energy and become more sustainable? How do foundries become more efficient and optimize their processes? Heraeus Electro-Nite (HEN) provides solutions for the molten metal industry. We lead the market with our innovations since the 1950s. As a global company with 25 locations and approximately 4,000 employees worldwide, we are committed to the sustainable growth of our teams and sites.  
Heraeus Electro-Nite, headquartered in Houthalen (Belgium), is part of the Heraeus Group. The Technology Group delivers world-class quality in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. As one of the top 10 family-owned companies in Germany, Heraeus employs around 16,400 employees in 40 countries.  

Incumbent will support the Sales Department in product application and technical sales support projects. The incumbent will help develop and build peripheral systems required for Heraeus Electro-Nite Co. LLC., (HEN) product and technology trials (field and in-house). The incumbent will also assist in technical presentations with customers and collaborate with project team members (including customers) to design, set-up and gather information and data pertaining to Product Application Projects.

The ideal candidate will work out of a home office ideally located in the Louisville, KY or Cincinnati, OH area that is also nearby a major airport.

Role Responsibilities:

• Be an integral part of the Product Applications group.
• Provide quality product application technical support, both to external customers and internal to Heraeus Electro-Nite Co. LLC .
• Provide input to application trials of new, re-designed and existing products.
• Assist in the development of hardware for new and existing products (e.g. connectors, cables, contact and communication systems, remote devices, etc.).
• On-site troubleshooting and repair of peripheral systems used in conjunction with HEN products. Collaborate with other functional groups (Quality, instrumentation, Engineering and R&D) where necessary.
•  Assist with the investigation of customer issues – work with customers and sales staff when technical issues come up.
• Assist in product Demos, Evaluations and Equipment start-ups as necessary.
• Maintain regular communications and updates on projects to all involved HEN personnel.
• Regular customer visits and field work are important aspects of this position which will require extensive travel by car and or air.

What is Required for the Role

• Must be authorized to work in the US without requiring sponsorship now or in the future. Relocation Assistance is not available.
• Minimum of 2 years electrical or electronic engineering, or related technical studies, associate degree or technical degree preferred.
• Previous technical working experience in an industrial field highly preferred.
• Experience with test fixture design and writing software code a plus.
• The ability to troubleshoot problems, recommend solutions and explain technical material to a broad range of people.

• Comfortable in discussions with customers with demonstrated professionalism and proven strategic thinking ability.
• Basic understanding of computer communications interfaces, computer networking and basic office software (MS Office) a must..
• Basic understanding of pneumatic systems.
• Must possess a valid driver’s license and be willing to travel, on average 75%, via car and or airplane.

What’s in it for you?

Opportunity for long term employment with stable company that offers challenging work, competitive pay, annual bonus, company car, comprehensive benefits, and development opportunity.