Quality Engineer II
![[title]](https://pim.heraeus.com/images/HRD/HER_EB_Job-Ad-Header_EU_EN_Working_2375x950px.jpg) |
Job Purpose
Develops and implements engineering solutions to address complaints and product feedback related to manufacturing and non-manufacturing processes, ensuring timely resolution, effective customer communication, regulatory compliance, and continuous improvement of product quality, operational efficiency, and customer satisfaction.
Main Responsibilities:
- Assess processes and products to solve and respond to quality issues.
- Evaluate and implement solutions allowing an optimal Quality Assurance and Preventive Quality.
- Lead the corresponding core teams, to drive initiatives as result of customer complaints.
- Provide technical support for Quality Systems and solve quality issues, often implementing cost-saving measures and high-quality standards.
- Communicate with customers to provide or request information related to their complaints in order to retrieve the necessary details to resolve the issues effectively.
- Provide support for Quality Sustaining Engineering activities when it is required.
- Drive statistical analysis and tools like DOE and Minitab to identify quality issues trends and improve processes.
Required Qualifications:
- Bachelor's degree or completion of certification in industrial engineering or similar career.
- Strong analytical skills, demonstrated through their ability to perform problem solving analysis.
- Experience identifying root causes for quality issues and process improvements.
- Advanced English level (verbal and writing).
- Leading of multidisciplinary working groups.
- Knowledge of troubleshooting tools.
- Good personal relationships.
- Attention to details.
- Use of Microsoft Office, SAP knowledge.
- Use of statistical and Quality tools, Problem-Solving, among others.
- Certified on ISO 13485:2016 and/or 9001:2015 standards.
Professional Background:
- +2 years of experience in Manufacturing Industry.
Preferred Qualifications:
- 0-3 years of experience in Medical Industry.
ReqID: 59042
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