Werkstudent (m/w/d) IT Service Desk
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Über Heraeus
Displays faltbar machen? Herzen mit Mikro-Teilchen beim Schlagen helfen? Oder Edelmetallen neues Leben einhauchen? Als globale Technologiegruppe in Familienbesitz unterstützen wir unsere Kunden dabei, stets einen Schritt voraus zu sein. Ob Produktion, Forschung, Vertrieb oder Administration – wir lieben es, die unsichtbare Kraft hinter Innovationen zu sein. In den Bereichen Metals & Recycling, Healthcare, Semiconductor & Electronics und Industrials liefern wir Qualität auf Weltklasseniveau. Als eines der Top-10-Familienunternehmen in Deutschland beschäftigen wir rund 16.400 Mitarbeitende in 40 Ländern.
Das können Sie bewegen:
- Das Team im IT-Service Desk freut sich auf Ihre Unterstützung im Service Point Kleinostheim: Sie helfen bei der IT-Anwenderbetreuung im Windows- und Netzwerk-Umfeld.
- Dazu priorisieren und bearbeiten Sie Störungsmeldungen im Ticketsystem, dokumentieren den Vorgang und unterstützen somit bei der Fehleranalyse und Störungsbeseitigung.
- Zudem wirken Sie beim persönlichen, telefonischen, schriftlichen und remote Support im Hard- und Softwareumfeld mit.
- Außerdem werden Sie User-Trainings und Workshops durchführen.
- Tauchen Sie in die Praxis ein und erweitern Sie Ihr theoretisches Verständnis um die praktische Anwendung – nach Absprache während des Semesters maximal 20 Stunden pro Woche, in der vorlesungsfreien Zeit gerne auch Vollzeit.
Das bringen Sie mit:
- Ihr Ticket zu uns ist ein Studium der Informatik oder eine ähnliche Fachrichtung
- Gute Windows- und MS Office-Kenntnisse (Windows 11, Office 365), Erfahrungen im mobile working sowie mit Apple (IOS) sind wünschenswert
- Sehr gute Deutsch- und Englischkenntnisse
- Zuverlässigkeit, Teamfähigkeit, Lösungs- und Kundenorientierung und gute Kommunikationsfähigkeiten zählen zu Ihren Stärken
- Eine gültige Studienbescheinigung über den gesamten Einsatzzeitraum
Worauf Sie sich bei Heraeus freuen können:
- Attraktive Vergütung - ein Gehalt orientiert an dem aktuell gültigen Tarifvertrag der chemischen Industrie
- Spannende Einblicke - das Sammeln erster Berufserfahrung (fachlich, methodisch und persönlich)
- Perspektiven - durch den Aufbau von Fachwissen bei einem renommierten Weltkonzern, der Ihnen im Berufsleben viele Türen öffnen kann
- Weiterbildung - Kostenloser Zugang zu digitalen Lernangeboten
ReqID: 58339
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