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Sales Operations Specialist

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Job ID 58715 Functional area Marketing & Sales Full-time/part-time Full Time Experience level Professional

Sales Operations Specialist

[title]
Sales Operations Specialist
Permanent  

Creating foldable displays, advancing medical innovations, or giving new life to precious metals – at Heraeus, we empower our customers to stay ahead of the curve. As a family-owned global technology leader, we take pride in being the invisible force driving innovation. Whether in production, research, sales, or administration, we deliver world-class quality across key industries: Metals & Recycling, Healthcare, Semiconductor & Electronics, and Industrials. With a strong global presence, including a significant footprint in the United States, Heraeus employs approximately 15,200 people across 40 countries, all dedicated to shaping the future of technology and industry. 

About Heraeus

Solutions from the Heraeus Group provide faster internet, rid water of germs, and keep hearts beating in time. As a broadly diversified and globally leading family-owned technology company, we combine materials expertise and technological leadership to create the most diverse products, all with one thing in common: World-class quality. Working with customers around the world, we shape the future and provide vital innovations in the areas of Metals & Recycling, Healthcare, Semiconductor & Electronics and Industrials. Heraeus is one of the top 10 family-owned companies in Germany and has a team of around 17,200 employees in 40 countries.

About Engineered Tissue Solutions

Engineered Tissue Solutions was acquired in 2021 by the Heraeus Group, a broadly diversified family-owned technology company. Learn more about Heraeus Group at www.heraeus.com.

The following challenges await you:

Sales and Marketing Support:

  • Execute organizational tasks and follow-up activities as directed by sales representatives.

  • Assist Sales leadership with compiling reports, tracking sales activity, maintaining customer data, and coordinating requested updates in the CRM.

  • Help manage early-stage data entry from tradeshow leads and ensure accurate documentation of sales interactions.

  • Assist Sales to organize and follow up on leads generated from tradeshows and events.

  • Ensure timely and professional outreach to potential customers’ post-event, with agreed to language provided by Sales leadership.

  • Track lead status and compile tradeshow/lead, and CRM KPI reports monthly.

  • Provide targeting analytics utilizing external marketing intelligence platforms. 

Sales Operational Support:

  • Support the sales team with tracking and reconciling sample inventory and trunk stock.

  • Maintain clear, organized documentation of product movement and returns; assist in improving processes to ensure accurate and efficient inventory control. 

  • Provide limited support to the operations team by assisting with training new employees and serving as backup, if specifically requested, for the sample and sales order fulfillment process.

  • Strong conduit between Sales, Operations and ERP platform. 

  • Develop and deliver defined documentation for the IT onboarding/offboarding process, and provide training to selected team members to ensure handover and continuity.

  • Support customer order coordination, invoicing, and order confirmations as directed.

  • Assist with new account setup and required documentation in coordination with Sales and Operations.

  • Act as a first-line escalation support for sales-related operational issues and coordinate resolution with internal teams.

      Administrative Excellence:

  • Provide reliable, responsive administrative support with a high level of accuracy.

  • Take initiative to anticipate team needs and follow through on tasks with minimal oversight.

  • Demonstrate a “go above and beyond” mindset to support the success of the sales team.

  • Ensure all activities adhere to regulatory guidelines, industry standards, and internal policies.

  • May perform other duties as assigned.

Your Profile:

  • Bachelor’s degree in sales, marketing or a related field, or equivalent advanced degree in a relevant field.

  • Previous experience in sales support, customer service, or administrative sales roles (healthcare or medical device industry preferred).

  • Strong organizational skills with excellent attention to detail.

  • Proficiency in Microsoft Office and CRM systems (e.g., Salesforce or similar).

  • Ability to take direction, manage multiple priorities, and work independently.

  • Exceptional communication skills, written and verbal.

  • Team-oriented with a strong sense of ownership and accountability.

  • Previous experience in startup and medium sized companies

Curious? Apply now!

Heraeus is proud to be an employer that provides equal access to opportunities for all its employees. We provide fair and equal consideration to all qualified applicants, regardless of sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected veteran status, age, or any other legally protected characteristic. A diverse and inclusive culture is at the heart of our Vision, Mission, and Values. We are dedicated to cultivating a workforce that reflects a broad spectrum of cultures, backgrounds, and perspectives.   

We participate in E-Verify to confirm employment eligibility after hire. Learn more at www.e-verify.gov


Any further questions?

If you need any assistance or have questions, please contact hrdirect-americas@heraeus.com or visit our website at jobs.heraeus.com.

Keywords: sales, operations, inside sales, wound care sales 


ReqID: 58715
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