Customer Service Agent D/A/CH (m/w/d)
![[title]](https://pim.heraeus.com/images/HRD/HER_EB_JobAd_Header_Medical_D_2375x950px2.jpg) |
Über Heraeus Medical
Wieder mobil werden bei schwerer Arthrose oder Knochenerkrankungen? Operationsergebnisse mit Knochenzement verbessern? Heraeus Medical bietet fortschrittliche Lösungen von der Orthopädie bis zum Infektionsmanagement. Exzellente Qualität treibt uns an und bringt Freude zurück – ins Leben von Patienten und in Ihren Job.
Was haben Sie vor? Spielen Sie bei Heraeus Medical in der Top-Liga der Medizintechnik!
Heraeus Medical mit Sitz in Wehrheim (Deutschland) ist eine Operating Company der Heraeus Gruppe. Diese liefert in den Bereichen Metals & Recycling, Healthcare, Semiconductor & Electronics und Industrials Qualität auf Weltklasseniveau. Als eines der Top-10-Familienunternehmen in Deutschland beschäftigt Heraeus rund 15.200 Mitarbeitende in 40 Ländern.
Das können Sie bewegen:
- In Ihrer Rolle als Customer Service Agent (m/w/d) für die Region „Deutschland, Österreich und Schweiz“ sind Sie für die Auftragserfassung in SAP zuständig und legen Aufträge, Fakturen, Retouren und Gutschriften an.
- Sowohl telefonisch als auch schriftlich kommunizieren Sie mit unseren Kunden über Aufträge, Preisanfragen sowie Reklamationen und erstellen bzw. verwalten Angebote.
- Sie behalten überfällige Rechnungen im Auge und kümmern sich um das Mahnwesen.
- Für das Kreditmanagement verwalten Sie über die DebiTEX-Software Kunden-Kreditlimits und geben Kreditsperren frei oder leiten diese weiter.
- Sie legen Kundenstammdaten an, pflegen diese regelmäßig in SAP.
- Weiterhin übernehmen Sie die Kommunikation und Koordination aller kundenrelevanten Belange mit den ihnen zugeordneten Außendienstmitarbeiter(innen) und den Distributionscentern.
- Des Weiteren übernehmen Sie die Preispflege für unsere Kunden in SAP.
- Die Organisation von Abholungen inkl. Beauftragung der Transportdienstleister gehört ebenso zu Ihrem vielfältigem Aufgabengebiet wie die Bearbeitung von Reklamationen, Retouren und Gutschriften.
- Die Abwicklung und Verwaltung der Konsignationsläger sowie das Erstellen von Bonus- und Quartalsabrechnungen für alle Einkaufsgemeinschaften runden Ihr vielfältiges Aufgabengebiet ab.
Das bringen Sie mit:
- Abgeschlossene kaufmännische Ausbildung, bspw. als Industriekaufmann/-frau oder Kaufman/-frau für Bürokommunikation
- Mindestens 3 Jahre Berufserfahrung im kaufmännischen Bereich, idealerweise im Customer Service
- Versierter Umgang mit MS Office und SAP S4 Hana
- Verhandlungssichere Deutsch- und Englischkenntnisse in Wort und Schrift
- Kundenorientierte Persönlichkeit, die über ausgeprägte kommunikative Fähigkeiten verfügt, gern im Team arbeitet und Spaß daran hat, detail- und prozessorientiert zu arbeiten
- Sie behalten auch unter Zeitdruck einen kühlen Kopf, können Prioritäten setzten und verlieren in schwierigen Situationen nicht den Überblick
Worauf Sie sich bei Heraeus Medical freuen können:
- Spannende Aufgaben – setzen Sie diese mit hoher Eigenverantwortung in einem ambitionierten Umfeld mit sehr guten Weiterentwicklungsmöglichkeiten um
- Attraktive Vergütung - starkes Grundgehalt nach Chemie-Tarifvertrag, jährliche Einmalzahlungen (Urlaubsgeld, 13. Tarifgehalt, Zukunftsbetrag), Altersfreizeiten sowie Erweiterung der gesetzlichen Pflegeversicherung um eine Pflegezusatzversicherung
- Finanzielle Zusatzleistungen - Förderung der privaten Altersvorsorge, Lebensphasenkonto für bezahlte Freistellungen (z.B. Sabbatical, früherer Eintritt in den Ruhestand), Rabatte in vielen (Online-)Shops
- Geregelte Arbeitszeiten - 37,5 Wochenstunden, wöchentlich 1-2 Tage mobiles Arbeiten, Freizeitausgleich für Überstunden, Altersfreizeiten, 30 Tage Jahresurlaub, Sonderurlaub für besondere Anlässe
- Gesundheit & Wohlbefinden - betriebsärztlicher Dienst mit umfassenden Vorsorgeuntersuchungen, Sozialberatung und hauseigene Mitarbeiterkantine mit täglich frisch zubereiteten Speisen
- Nachhaltigkeit und soziales Engagement - Nachhaltigkeit als Teil der Unternehmensstrategie und gezielte Förderung von Initiativen aus den Bereichen Bildung, Familie und Wissenschaft durch eigene Stiftungen
ReqID: 58670
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