Account Manager
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About Heraeus
Making displays foldable? Help hearts beat with micro-particles? Work on solutions involving precious metals? As a family-owned global technology group we help our customers to always being one step ahead.
About Heraeus Medevio
Heraeus Medevio combines medical technology expertise with collaborative partnerships. Together with medical device manufacturers, we develop and implement solutions for defined applications. As part of the Heraeus Group, we support the professional development of our employees and offer opportunities for career development, depending on the role, location and operational conditions.
To reach our vision of improving 100 million lives every year, we foster a culture of curiosity that thrives on challenge, continuous learning, growth, and the opportunity to try new things. With sites in the United States, European Union, and Asia, and over 2,200 employees worldwide, together, we will meet tomorrow's challenges today.
Job Purpose:
The Account Manager independently manages assigned accounts as the primary contact for day-to-day commercial matters. The role implements agreed plans to strengthen customer satisfaction, retention, and growth, while coordinating internal stakeholders and monitoring forecasts and performance. It works within established processes and delegated authority, resolving routine issues and escalating non-standard matters appropriately.
Essential Duties & Responsibilities:
- Manage assigned customer accounts and the relevant product portfolio as the primary contact for day-to-day commercial and order-related activities; build customer relationships and follow through on commitments to support satisfaction, retention, and growth.
- Prepare and coordinate quotations, proposals, pricing updates, and commercial documentation within delegated authority.
- Coordinate customer projects, product transfers, technical changes, and lifecycle activities; ensure requirements, timelines, and agreed actions are followed through.
- Coordinate with internal functions and relevant sites, including Customer Support, Operations, Engineering, Quality, Supply Chain, Strategic Account Managers, Business Developers, and Portfolio Managers. Provide day-to-day guidance to Seniour Account Specialists on standard processes as applicable; no formal disciplinary responsibility.
- Contribute to S&OP, customer forecasts, rolling forecast inputs, and annual planning; maintain accurate account and activity data in CRM, ERP, and related systems.
- Monitor account performance, forecast trends, customer needs, opportunities, and agreed indicators; support customer retention, account growth, forecast accuracy, planning effectiveness, and successful project delivery.
- Resolve routine customer issues, coordinate cross-functional support, and promptly escalate non-routine commercial, operational, or quality matters.
Required Qualifications:
- Bachelor's degree in Business, Engineering, Marketing, Supply Chain, or a related field.
- +3 years of relevant experience in Customer Service, Inside Sales, Account Management, Project Coordination, or a related commercial function.
- Experience with ERP systems, CRM tools, Microsoft Office, and account-management or commercial processes.
- Strong customer orientation, communication, analytical, and organizational skills; able to work effectively in a matrix and international environment.
- Ability to coordinate customer activities, manage priorities, resolve routine issues, and escalate non-standard matters appropriately.
- Willingness to travel domestically and internationally as required; travel may be up to approximately 20%.
ReqID: 60217
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