Teamlead (m/w/d) Customer Service Gauzes
![[title]](https://pim.heraeus.com/images/HRD/HER_EB_Job-Ad-Header_HPM_D_Entwickle_2375x950px.jpg) |
Über Heraeus
Displays faltbar machen? Herzen mit Mikro-Teilchen beim Schlagen helfen? Oder Edelmetallen neues Leben einhauchen? Als globale Technologiegruppe in Familienbesitz unterstützen wir unsere Kunden dabei, stets einen Schritt voraus zu sein.
Über Heraeus Precious Metals
Mit mehr als 350 Jahren Erfahrung in der Edelmetallverarbeitung ist Heraeus Precious Metals weltweit der führende Anbieter von innovativen Produkten und Services, wie Edelmetallhandel und -recycling. Unsere Produkte kommen in vielfältigen Industrien zum Einsatz, beispielsweise zur Reduzierung von Klimakillern, wie Lachgas und Methan, oder in Form von pharmazeutischen Wirkstoffen zur Behandlung von Krebserkrankungen.
Treiber unserer Innovationskraft sind unsere 3.000 Mitarbeitenden an mehr als 15 Standorten weltweit, die gemeinsam mit unseren Partner*Innen leidenschaftlich an der Entwicklung wegweisender und nachhaltiger Lösungen arbeiten.
Unsere Vision: Wir erschaffen innovative Edelmetallprodukte und -dienstleistungen und bereiten den Weg für eine nachhaltige Zukunft.Dazu haben wir uns ehrgeizige Ziele gesetzt.
Das können Sie bewegen:
- In dieser Position übernehmen Sie die Leitung und Organisation des Customer‑Service‑Teams "Netze" innerhalb von Heraeus Precious Metals und tragen die Personalverantwortung für die Ihnen unterstellten Mitarbeitenden.
- Sie betreuen zugewiesene Kunden und sind verantwortlich für eine reibungslose und ordnungsgemäße Auftragsabwicklung im gesamten Kreislaufgeschäft - von Produktversand und Rücknahme mit der zugehörigen Aufarbeitung bis hin zu Edelmetall‑Transaktionen inklusive der Verantwortung für das Edelmetallgewichtskonto.
- Als Treiber und Koordinator des Reklamationsmanagements stellen Sie eine professionelle Bearbeitung von Kundenanliegen sicher.
- Darüber hinaus unterstützen Sie den Vertrieb aktiv bei der Ausarbeitung und Verhandlung von Angeboten und Verträgen.
- Sie setzen die geltenden Heraeus- und HPM‑Richtlinien in Ihrem Verantwortungsbereich konsequent um und fungieren nicht zuletzt als SAP‑Key‑User Vertrieb für die zugehörige Produktgruppe.
Das bringen Sie mit:
- Erfolgreich abgeschlossene kaufmännische Ausbildung oder abgeschlossenes betriebswirtschaftliches Studium
Starke Führungspersönlichkeit mit Kundenorientierung - Anwendungssichere SAP-Kenntnisse, insbesondere vom SD-Modul
- Verhandlungssicheres Englisch in Wort und Schrift
- Sorgfältiges Arbeiten und Zuverlässigkeit
- Teamfähigkeit und Eigeninitiative gepaart mit der Flexibilität, beides einzubringen
- Verständnis von Rohstoff-Märkten ist von Vorteil
- Idealerweise Kenntnisse in der Kreislaufökonomie werthaltiger Produkte
Worauf Sie sich bei Heraeus Precious Metals freuen können:
- Spannende Aufgaben - setzen Sie diese mit hoher Eigenverantwortung in einem ambitionierten Umfeld mit sehr guten Weiterentwicklungsmöglichkeiten um.
- Nachhaltigkeit gestalten - seien Sie bei der Umsetzung unserer Vision dabei.
- Inklusive Unternehmenskultur - wir sind der festen Überzeugung, dass Diversität unsere Organisation erfolgreicher macht. Das fördern wir, unter anderem mit konkreten Zielen, Führungspositionen in Teilzeit/Jobsharing und Trainings.
- Attraktive Vergütung - neben einem guten Entgeltpaket erwarten Sie umfangreiche Sozialleistungen eines verantwortungsvollen Familienunternehmens.
- Und vieles mehr - mind. 30 Tage Urlaub, Fahrtkostenzuschuss für den ÖPNV, Fahrradleasing, ...
Neugierig? Jetzt bewerben!
Wir freuen uns auf Ihre Unterlagen mit dem Referenzcode 58893 über unser Online-Bewerbungsportal - auch dann, wenn Sie nicht alle Anforderungen erfüllen, aber gute Gründe haben, warum Sie dennoch die geeignete Besetzung für diese Rolle sind!
Noch Fragen?
Unser Recruiting Team, Heraeus Precious Metals, ist gerne per Mail für Sie da: hpm_hr@heraeus.com. Oder besuchen Sie uns unter jobs.heraeus.com.
ReqID: 58893
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Who we are
Our actions have been aimed at future generations since 1660.
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